Advanced Billing: Intermittent HTTP 500 Errors on Product Catalog & Subscription Endpoints (Third-Party Exchange Rates Outage)

Incident Report for Maxio

Resolved

Between 2026-01-17 06:40:01 UTC and 2026-01-17 08:51:29 UTC Advanced Billing merchants using exchange rates experienced intermittent HTTP 500 errors on the Product Catalog and Subscription API endpoints due to a third-party service disruption with Open Exchange Rates. No data loss occurred (request/response errors only).

This was mitigated on our end as of 2026-01-17 08:51:29 UTC, and service is operating normally.

Posted Jan 17, 2026 - 04:29 EST

This incident affected: Maxio Advanced Billing (API).