The root cause of the issue has been fully identified and resolved, and system performance has returned to normal. We have been monitoring closely and are confident the platform is operating as expected.
No action is required at this time. Thank you for your patience.
Posted Apr 01, 2026 - 16:58 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 01, 2026 - 12:51 EDT
Identified
We have identified the issue causing degraded system performance. Our team is actively working on implementing a solution, and you may start seeing improvements as we continue to restore normal performance.
We will continue to share updates as progress is made. Thank you for your patience.
Posted Apr 01, 2026 - 12:06 EDT
Update
We are continuing to investigate this issue.
Posted Apr 01, 2026 - 11:25 EDT
Investigating
We are currently investigating degraded performance impacting some areas of our system, which may affect processing times and related functionality.
Our team is actively working to restore normal performance as quickly as possible. We will continue to share updates as we have more information.
Thank you for your patience.
Posted Apr 01, 2026 - 11:25 EDT
This incident affected: Maxio Advanced Billing (Main Application).