Brief Service Disruption – February 17, 2025
Incident Report for Maxio
Resolved
Incident Summary:
On February 17, 2025, from 10:31:57 AM to 10:32:13 AM EST, A system change caused an unexpected service disruption of 16 seconds. During this time, some users experienced temporary unavailability via the API and UI, with a limited number of lost connections.

Resolution:
The issue was quickly identified and resolved. The system is now fully operational.

Next Steps:
Customers who encountered a 500 error during this period should retry their API requests. We are reviewing our processes to prevent similar occurrences in the future.
Posted Feb 17, 2025 - 10:30 EST
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